Cancellation and Refund Policy

1. Governing law

Rental is a lease under the Civil Code of Ukraine (No. 435-IV), Chapter 56 and Articles 798-803. Consumer rights apply under the Law of Ukraine "On Protection of Consumer Rights" (No. 1023-XII); pre-contract information follows the Law of Ukraine "On Electronic Commerce" (No. 675-VIII), Article 12.

2. Cancellation windows

• More than 48 hours: full refund, less non-refundable fees.
• 48 to 24 hours: refund less one day's rental.
• Less than 24 hours: refund less one day's rental and any delivery or one-way fee.
• After pick-up or early return: unused days are not refunded.

3. No-shows and changes

If you do not collect the vehicle within 2 hours of the agreed time, the booking is a no-show and the prepaid amount is retained as a cancellation fee. Dates, vehicle class and locations may be changed free of charge up to 24 hours before pick-up, subject to availability and price difference.

4. Refunds

Approved refunds are returned to the original payment method within 10 business days; banks may add up to 5 more days. Send requests from the booking email to contact@spatialsyncdc.com with the booking number. Refund data is processed under the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI).

5. Complaints

Complaints are answered within 10 business days. Disputes may be referred to the state consumer-protection authority or a court under Articles 20 and 22 of the Law of Ukraine "On Protection of Consumer Rights" (No. 1023-XII).